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GDPR Compliance Statement

Last Updated: September 11, 2026

Our Commitment to Data Protection

We are committed to complying with the General Data Protection Regulation and protecting the privacy rights of individuals in the European Economic Area and the United Kingdom. This statement outlines how we fulfill our obligations under GDPR when processing personal data.

Data Controller Information

For the purposes of GDPR, we act as the data controller for personal information collected through this website and our payment services. Our contact details are:

Email: [email protected]
Address: 142 Kensington High Street, London, W8 7RG, United Kingdom

Lawful Basis for Processing

We process personal data only when we have a lawful basis to do so under GDPR Article 6:

  • Contract: Processing necessary to perform our service agreements with clients
  • Consent: You have given clear consent for us to process your data for specific purposes
  • Legal Obligation: Processing required to comply with regulatory and legal requirements
  • Legitimate Interests: Processing necessary for our legitimate business interests, provided your rights are not overridden

Your Rights Under GDPR

As a data subject, you have the following rights under GDPR:

Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data along with information about how it is processed.

Right to Rectification

You have the right to request correction of inaccurate personal data and completion of incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected or when you withdraw consent.

Right to Restriction of Processing

You have the right to request limitation of processing in specific situations, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects, unless certain conditions are met.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at [email protected] with your request. We will respond within one month of receiving your request, though this period may be extended by two additional months in complex cases. We may require verification of your identity before processing your request.

Data Processing Activities

Categories of Personal Data

We process the following categories of personal data:

  • Identity data: name, business name, job title
  • Contact data: email address, business address
  • Technical data: IP address, browser information, device information
  • Usage data: website navigation, service interaction patterns
  • Transaction data: payment details, transaction records (for clients)

Data Recipients

We may share personal data with the following categories of recipients:

  • Financial institutions and payment networks for transaction processing
  • Technology service providers for hosting, analytics, and system maintenance
  • Professional advisors including lawyers, auditors, and consultants
  • Regulatory authorities and law enforcement when legally required

International Transfers

When we transfer personal data outside the EEA or UK, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions recognizing equivalent data protection standards
  • Binding corporate rules or certification mechanisms where applicable

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Our standard retention periods include:

  • Inquiry data: retained for 2 years from last contact
  • Client account data: retained for the duration of the relationship plus 7 years
  • Transaction records: retained for 7 years to comply with financial regulations
  • Marketing communications: retained until consent is withdrawn

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and security
  • Incident response procedures and breach notification protocols

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay. We will also notify the relevant supervisory authority within 72 hours of becoming aware of the breach, where required by law.

Children's Data

Our services are not directed at children under 16 years of age. We do not knowingly process personal data of children without parental consent where required by law.

Supervisory Authority

You have the right to lodge a complaint with a data protection supervisory authority if you believe we have processed your personal data unlawfully. In the United Kingdom, the supervisory authority is the Information Commissioner's Office.

Changes to This Statement

We may update this GDPR compliance statement to reflect changes in our data processing practices or legal requirements. We will notify you of significant changes through our website or direct communication where appropriate.

Contact and Questions

If you have questions about our GDPR compliance or data protection practices, please contact our privacy team at [email protected].

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